Despite the fact that this isn't the keyfactor to help you recognize a dependable shared hosting company from a bad one or a reseller from an actual provider, the option to call and talk with a live person is an indicator that you are not dealing with a one-person company and that you'll be able to get in touch with somebody every time you're looking for help. The phone support for website hosting services may range from basic to dedicated, so the problems that can be resolved through a phone call vary depending on the specific company. Generally, these issues are simpler and include billing or 1st level technical issues because more difficult matters usually require a support ticket where both you and the sysadmins can track what's going on with a particular issue. Nevertheless, the option to call your provider can save you considerable time and efforts for the multitude of small issues which will eventually show up at the time you manage your hosting account.

Phone Support in Shared Hosting

We believe that being able to talk to a live representative is very important, that's why we have 3 support lines globally (USA, UK and Australia) and you will be able to reach us over the phone for 14 hours every day. In case you consider getting one of our Linux shared hosting packages, for instance, you are able to call us and learn more about our services before placing your order in order to ensure that we do cover all the system requirements for your websites. Following your purchase, you'll be able to call us about all of the sales and / or billing issues you may have, or receive any general or basic tech info that you need. We've tried to find the perfect balance between telephone and ticket support, so for entirely technical issues you have to use our ticketing system, which will make it easier to track the communication together with any new developments in the resolution of the issue.

Phone Support in Semi-dedicated Hosting

The support services forall the semi-dedicated server plans that we supply feature real-time phone support for fourteen hours a day. In case you are unsure which plan will be suitable for your websites, you would like to learn more about a plan's features or you'd like to have any other kind of info on our solutions, you're able to call any of the local phone numbers that we have in the United States of America, the UK and Australia and our customer support agents will help you. In case you currently own an account, you are able to contact us about sales and general matters, although we're usually able to assist with many technical issues as well. For entirely technical difficulties you will need to employ our built-in ticketing system where the communication between you and our tech support team will be in 1 place, which is the best option if your problem can take longer time to be taken care of or it has to be escalated to our system administrators.