Phone Support in Shared Hosting
We believe that being able to talk to a live representative is very important, that's why we have 3 support lines globally (USA, UK and Australia) and you will be able to reach us over the phone for 14 hours every day. In case you consider getting one of our Linux shared hosting packages, for instance, you are able to call us and learn more about our services before placing your order in order to ensure that we do cover all the system requirements for your websites. Following your purchase, you'll be able to call us about all of the sales and / or billing issues you may have, or receive any general or basic tech info that you need. We've tried to find the perfect balance between telephone and ticket support, so for entirely technical issues you have to use our ticketing system, which will make it easier to track the communication together with any new developments in the resolution of the issue.
Phone Support in Semi-dedicated Hosting
The support services forall the semi-dedicated server plans that we supply feature real-time phone support for fourteen hours a day. In case you are unsure which plan will be suitable for your websites, you would like to learn more about a plan's features or you'd like to have any other kind of info on our solutions, you're able to call any of the local phone numbers that we have in the United States of America, the UK and Australia and our customer support agents will help you. In case you currently own an account, you are able to contact us about sales and general matters, although we're usually able to assist with many technical issues as well. For entirely technical difficulties you will need to employ our built-in ticketing system where the communication between you and our tech support team will be in 1 place, which is the best option if your problem can take longer time to be taken care of or it has to be escalated to our system administrators.