One-Hour Response Guarantee in Shared Hosting
Our Linux shared hosting packages include a 1-hour reply guarantee, which implies that regardless of what query or complication you might have, we will always be there to lend a helping hand. As a matter of fact, it seldom takes more than half an hour to get a problem resolved or a query answered, and this is valid for both sales and technical matters. Our client service team members will be at your disposal 24-7, even on weekends and legal holidays, which means that you’ll receive prompt support whenever you need it. We are aware of just how priceless time can be, so by the time we respond to your ticket or email, we will have enquired into the matter and, if we haven’t come up with a solution, we’ll provide you with more info on what you need to do on your end – if the case necessitates this. With our support service, you can be sure that there will be somebody to help you out straight away, regardless of what time of day or night it is.
One-Hour Response Guarantee in Semi-dedicated Hosting
We promise that if you post a ticket via your web hosting Control Panel or send an email connected to your semi-dedicated server, you’ll have a reply within only 1 hour. You can touch base with us whenever you like in regard to general, technical or billing matters and given the fact that we will be at your service day and night, you will invariably receive support without delay. Based on the specific question or issue, we will supply you with more details, fix the predicament if it has been caused by something that is within our reach or inform you what to do on your end if you have to tweak a particular setting for an application that we don’t have access to. You can just forget about waiting around for an entire day for every single reply. In fact, in the majority of cases we reply to tickets and emails within no more than twenty-twenty five minutes.