If you ever encounter a problem with your site and are unable to fix it, ask the respective web hosting company’s technical support team to assist you to bring the site back online. A fast resolution would be the most optimal scenario, but lots of companies answer within 24 hours or even more, all the more so if you are doing business with a hosting reseller. Even if the problem can be swiftly resolved, your website may not function properly or it may not be reachable whatsoever for a lengthy interval, so you may lose prospective customers as it is pretty unlikely that anybody will be enthusiastic to go back to a website that is out of order. This is why, you should make sure not only that you can touch base with your web hosting company, but also that they can respond and help you in a timely manner. If a script update does not proceed as planned or you erase something unintendedly, for example, the site must be restored speedily in order to prevent prolonged unreachability.

One-Hour Response Guarantee in Shared Hosting

Our Linux shared hosting packages include a 1-hour reply guarantee, which implies that regardless of what query or complication you might have, we will always be there to lend a helping hand. As a matter of fact, it seldom takes more than half an hour to get a problem resolved or a query answered, and this is valid for both sales and technical matters. Our client service team members will be at your disposal 24-7, even on weekends and legal holidays, which means that you’ll receive prompt support whenever you need it. We are aware of just how priceless time can be, so by the time we respond to your ticket or email, we will have enquired into the matter and, if we haven’t come up with a solution, we’ll provide you with more info on what you need to do on your end – if the case necessitates this. With our support service, you can be sure that there will be somebody to help you out straight away, regardless of what time of day or night it is.

One-Hour Response Guarantee in Semi-dedicated Hosting

We promise that if you post a ticket via your web hosting Control Panel or send an email connected to your semi-dedicated server, you’ll have a reply within only 1 hour. You can touch base with us whenever you like in regard to general, technical or billing matters and given the fact that we will be at your service day and night, you will invariably receive support without delay. Based on the specific question or issue, we will supply you with more details, fix the predicament if it has been caused by something that is within our reach or inform you what to do on your end if you have to tweak a particular setting for an application that we don’t have access to. You can just forget about waiting around for an entire day for every single reply. In fact, in the majority of cases we reply to tickets and emails within no more than twenty-twenty five minutes.