A live chat is a real-time way of communication between a hosting supplier's support team and its customers. It is a very efficient way to get some information about the hosting services or have some problem resolved since you are talking with a live agent. The advantages of using a live chat service rather than calling or opening a ticket are the lower possibility of mistakes at the time you exchange data like usernames or domain names, the faster response time as the communication is live as well as the fact that you do not have to stay on the chat constantly - you're able to do something else entirely while the agent examines the issue in question. In addition, you will be able to join a live chat room from any kind of computer that's connected to the world wide web, avoiding the phone costs that you will need to pay if you are calling to a different country.

Live Chat Support in Shared Hosting

In addition to the phone and ticket support, we provide live chat support as well. You're able to contact us every day, including holidays and weekends, and we will give you more info about the Linux shared hosting packages that we offer in case you are not among our customers yet, or about common and billing questions when you already have an account. Though for entirely technical issues you have to open a ticket to the tech support team, since such matters need extra time to be resolved, you may still contact us through our live chat for some tech details. For example, we are able to help you set up an e-mail address in your email client or troubleshoot multiple issues, saving you lots of time. Even if our telephone lines are already off for the day, you can speak to a live person.

Live Chat Support in Semi-dedicated Hosting

Using the live chat support service that we offer with our Linux semi-dedicated packages, you will be able to find the the right answers for any questions you may have or get a lot of problems dealt with quickly. The service is accessible every day, which means that you'll be able to talk to a representative even on holidays and weekends. In the event that you're unsure which package would be better for your sites or if our state-of-the-art cloud hosting platform matches some system requirements, you can join our live chat before you purchase anything. In case you're an existing customer, you will be able to find more details about account settings, billing issues and a number of common tech problems you may experience, for example if you are unable to install an email account in a client on your PC. Our live chat will save you a lot of time regardless where you are or when you contact us.