There are several ways in which you can contact the web hosting company whose services you’re using, but the one that you will always find regardless of which company you choose is a ticketing system. This is the least complicated method of correspondence for several reasons. If no customer support staff member is free at the moment and they’re all engaged, a phone call may not be replied to, but a ticket will invariably hit home. Moreover, you can copy ‘n’ paste extensive pieces of information without needing to worry about printing errors, and if a certain issue needs more time to be fixed or a number of replies must be exchanged, all the information will be in the same place, so each party can always follow the steps taken by the other one. The negative side of using tickets to contact your web hosting provider is that they’re typically separate from the web hosting platform, which goes to say that if you need to supply information or to adhere to guidelines, you will have to use at least 2 separate admin interfaces and this number can increase in case you want to administer several domain names. Furthermore, many hosting companies respond to tickets after hours, or even once in every twenty four hours, and for you as a customer, this means wasted time while awaiting a response.

Integrated Ticketing System in Shared Hosting

With a shared hosting from us, you won’t ever have to log out of your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire web presence. You can effortlessly access any support ticket while you’re browsing your website files or modifying various account settings. The ticketing system is being strictly monitored 24-7-365 by our help desk team members and the response time is no more than 60 minutes, but it seldom takes more than twenty minutes to obtain support. In contrast with some hosting companies, we do not charge more for using the ticketing system, so you can get in touch with us as often as you like and ask for information in relation to any billing or technical problem. Besides, you can read a number of articles, which will help you solve the most commonly met issues yourself.

Integrated Ticketing System in Semi-dedicated Hosting

The trouble ticket system that we use is built into the Hepsia hosting Control Panel, which we have developed for our Linux semi-dedicated packages, so you will not need one more support platform to touch base with our support staff – you can do this on the spot as soon as you encounter a complication. Sending a new ticket takes several clicks and tracking down an older one is equally easy. With our clever search box, you can swiftly track down any ticket that you have sent in the past. You can post a ticket at any particular moment in time since our support staff members are available to you 24x7 and reply in less than an hour, even though it rarely takes that much to obtain assistance. With Hepsia, you will have everything in one single place and you can just forget about needing to use 2 or more platforms to fix a simple problem.