Integrated Ticketing System in Shared Hosting
With a shared hosting from us, you won’t ever have to log out of your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire web presence. You can effortlessly access any support ticket while you’re browsing your website files or modifying various account settings. The ticketing system is being strictly monitored 24-7-365 by our help desk team members and the response time is no more than 60 minutes, but it seldom takes more than twenty minutes to obtain support. In contrast with some hosting companies, we do not charge more for using the ticketing system, so you can get in touch with us as often as you like and ask for information in relation to any billing or technical problem. Besides, you can read a number of articles, which will help you solve the most commonly met issues yourself.
Integrated Ticketing System in Semi-dedicated Hosting
The trouble ticket system that we use is built into the Hepsia hosting Control Panel, which we have developed for our Linux semi-dedicated packages, so you will not need one more support platform to touch base with our support staff – you can do this on the spot as soon as you encounter a complication. Sending a new ticket takes several clicks and tracking down an older one is equally easy. With our clever search box, you can swiftly track down any ticket that you have sent in the past. You can post a ticket at any particular moment in time since our support staff members are available to you 24x7 and reply in less than an hour, even though it rarely takes that much to obtain assistance. With Hepsia, you will have everything in one single place and you can just forget about needing to use 2 or more platforms to fix a simple problem.