The client support that you can receive from your shared hosting supplier is really important, regardless if you have pre-sales questions and you aren't a client yet, or you've got a technical problem with an active account. Prompt and clear information about a question or a problem can save you a lot of time and efforts, not mentioning that this could often be a sign that you're ordering from a genuine web hosting provider not from a reseller. When you acquire a hosting account through a company that doesn't own its servers and it cannot access them directly, it's very likely that you will wait for a few days to get a reply to any question, which means that your web sites may remain offline for quite a while. In comparison, a supplier that offers various means of communication and has a support team that is available all the time can assist you right away and help you minimize or totally avoid any downtime and possible losses.

24/7 Customer Support in Shared Hosting

The customer and technical support services for all our shared hosting packages are round-the-clock, which means that you can forget about waiting for a few days to get assistance. If you are not our client yet, you can phone us, chat with a representative or send an e-mail. In case you already have an account, you'll be able to open a support ticket in addition to the other three ways of communication. You'll be able to choose the most appropriate way to contact us depending on what your location is or what kind of equipment you're using. We can help you for more or less any hosting-related query that you have or issue that you may encounter and even if you get in touch with us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming problems you could open a ticket, but even in this situation the max response time will never exceed 60 minutes.

24/7 Customer Support in Semi-dedicated Hosting

You're able to try out our support services even before you obtain a semi-dedicated server account from us as we have phone and online chat support for billing, pre-sales and general queries. Our representatives can assist you to select the best plan or give you information about our servers, to check whether the system requirements for your web sites are met. If you are an active customer, you will also be able to contact us via electronic mail or via our ticketing system, that is accessible via the Hepsia website hosting Control Panel. We guarantee that when you use these two ways of contact, you'll receive a reply within less than 1 hour and that’s 24/7, including weekends and public holidays. If you've employed the web hosting services of other suppliers, even big ones, you can compare the reply time because it usually takes a full day for them to handle a support ticket.

24/7 Customer Support in Dedicated Servers Hosting

With a one-hour maximum response time guarantee, you will get lightning-fast support when you acquire a dedicated server from our company. Our customer and tech support crews are accessible 24/7/365, which means that any time you open a ticket through your billing account or you send an email message related to any kind of problem with your server or the pre-installed software on it whatever the time of the day, you'll have a response within one hour, even during holidays. Our ticketing system is the more suitable option if the matter involved needs a longer period of time to be solved or in case it needs to be sent to our administrators, since it is far more convenient to keep track of the communication sent on both sides. For general, sales and billing issues/inquiries, you are able to give us a call or talk to a live agent through our chat service. In case you include the Managed Services upgrade to your server plan, our administrators will also help you with third-party software set up and troubleshooting and just like the regular support, this service is available 24/7 too.