Customer Support Channels
A One–Hour Response Guarantee
We offer a 60 min response guarantee for every support ticket or e–mail that you send to the technical support staff. We will speedily reply to all the general queries and forward the matter to our server admins if additional assistance is required. If you make use of our Optional Managed Services package, we will perform any of the included server management services at a time that has been discussed with you beforehand.
A First–Class Technical Support Service
If you require any help with our Website Control Panel or with any of the apps that we’ve pre–installed on the dedicated hosting server for you, do not hesitate to get in touch with our technical support staff anytime via the ticketing system. Plus, in case you need assistance managing your dedicated web hosting server, you can make use of our Optional Managed Services package, which includes Operating System updates on a weekly basis, troubleshooting and software installation procedures, server monitoring and restarting procedures, data backup hard disk drive space, etc.
An Easy–to–Navigate Help Area
We have provided the Website Control Panel with an elaborate knowledge base, which offers in–depth explanations of all its features and functionalities. What’s more, we have filmed in–depth video tutorials that will further explain to you how to perform a specific task or resolve a frequently experienced issue. All the instructional articles and the video tutorials are easily reachable from every section of the Website Control Panel via the Videos and Help buttons situated in the top right corner.