A 99.9% Server Uptime
We have set up our shared hosting platform using dependable hardware and heavily tweaked software. Our sysadmins have installed a customized version of Security–Enhanced Linux on our web hosting servers in order to ensure utmost safety and stability. We have set up several DDoS protection appliances coupled with powerful firewalls to make sure our internal network is unassailable and secure.
Our Linux shared hosting packages plans offer a 99.9% server uptime guarantee. And regardless of which datacenter you pick, the uptime guarantee stays unchanged.
A 99.9% Network Uptime
When you develop your very own cloud hosting system, it’s crucial to also build your own network infrastructure. This is why we set up a custom–configured internal network in each one of our datacenters. Relying on world–class Juniper routers and switches, our internal network allows for otherworldly fast data transmission speeds and is also completely redundant.
Thus, you can enjoy a 99.9% network uptime in our datacenter in the US, in our datacenter in the UK, in our datacenter in FI, in our datacenter in East Europe and in our datacenter in AU, no matter which web hosting package you have opted for.
A 30–Day Money–Back Guarantee
Although we have done just about everything to lower all potential risks with our cloud hosting packages and although our company offers first–class technical support, there are cases when the client is just not content with what we have to offer. Or he has to move to a more robust web hosting solution, such as a virtual private server or a dedicated hosting server.
That is why our company offers a 30–day money–back guarantee with each of our cloud hosting plans, no questions asked. If you are not content, you will get a refund.
24/7 Technical Support
If you’ve ever had to wait around for hours for a response, you’re probably aware of how frustrating this can be, even more so if your website is on the line. That’s the reason why we offer you a 24x7 support service with a 1–hour response time guarantee. Regardless of what happens or what holiday it is – our tech support engineers will be here for you and they will reply to you within 1 hour. And the best part is that their average ticket response time is less than 20 minutes!